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What is your service about?

Our Motto is : Helping Families, Helping Communities.

There are a lot of Odiya people who reside outside Odisha. We are providing this service to those expatriate Odiya brothers and sisters who are not physically present to take care of their family/interests.

Our service is not only a business venture, we will try to help out in any way we can; please read our organization philosophy here.

Is this service only for NRIs?

The term NRI is used in a broad sense, to highlight the fact that the service is targetted towards non resident Odiyas, they can be in India or outside.

Many of our clients live in various metro cities in India.

In which places of Odisha do you operate?

We currently operate in Cuttack, Bhubaneswar and Puri. We can undertake tasks for other places but the travel expenses will be added to the cost. We charge actual expenses only and will furnish receipts where possible.

Why have you not listed any price for your services?

Each client's needs are specific to them, so we cannot specify any prices. For small tasks, we will charge roughly about Rs 250 per hour. But this goes down for bigger tasks.

Once you contact us with the details of your task, we will calculate a price based on your needs.

The task I want to give you is not in your list of services. Will you do it?

We will undertake any task if it do not violate our principles:

  • The task must be legal
  • The task must be ethical (we feel comfortable in executing it)
  • No harm policy

How does this work?

The work gets done in five steps:

  • Request Service - You fill in the service request form or call us on +917064357674 (+91 706 HELP NRI) to initiate a request.
  • Generate Quote - We understand the specifics of the request and generate a quote.
  • Confirm Payment - You pay the full quoted amount to Ayan International (the registered company that owns HelpNRI.org) account.
  • Execute Task - We start the task (you can monitor and provide inputs during the execution).
  • Task Done - We complete the task and send you the final cost (for you pay the difference or get a refund).

Why do I have to pay Ayan International, if I am requesting service from HelpNRI.org?

Ayan International is a registered company and HelpNRI.org is a "web property" of Ayan International. We are a legal business entity.

What does your quotation contain?

When we provide the quotation, we will include the following:

  • Outline the risks and dependencies.
  • Breakdown of the total cost.
  • Tentative time required for completion of the task.
  • Bank details and quotation amount.

What if you did a bad job or I am not satisfied with your service?

Our business philosophy is not only to make money. If you are not fully satisfied, we will refund the full service charge (excluding the actual expenses incurred for materials). For example, if we buy a bouquet of flowers on your behalf, and you decided to cancel, we will still charge you for the bouquet.

Do you handle medical emergencies?

Unfortunately, we do not handle emergencies that are life threatening, like medical emergencies as our turn-around time may take a couple of hours. However, if there is anything that we can do to help, we definitely will.

Please note that we are planning to create an "Emergency Watch" in Bhubaneswar. We will have medical staff who will be on rotation 24/7 and will reach you within 30 minutes. However, since this will incur some costs, we will have a non-refundable charge of Rs 300 per month. If you are interested, please contact us at ewatch@helpNRI.org.

How do I communicate for any urgent requirement?

Once we initiate a case/ticket, the case detail will reflect the contact number of the Case Manager handling the case. The manager can be contacted directly.

You can also update the case details or send a mail to case@helpNRI.org with the case number.